FAQS

The fastest turnaround for Tucci Di Lusso shoes production is 15 - 21 days. If you need your order sooner, please email us at (info@tuccidilusso.com) after you placed your order and we will do everything possible to expedite your order production and shipment. If any delay occurred during production, we will also communicate same to you via email.

Yes we offer free worldwide shipping and only free domestic returns. We also offer expedited UPS shipping & delivery once your order is ready for shipment and will email tracking number to you. Discounted Shipping rates are calculated at checkout. In case of returns, We provide free return shipping label to US domestic customers only.

To join our affiliate program is free. Earn up to 10% commission for every successful referral * Choose from our products to advertise to your friends, Fans and followers * Whether you are a large network, content site, social media influencer or blogger, we have simple linking tools to meet your advertising needs and help you monetize. Visit our Affiliate program page to learn more

Yes you can become a wholesale partner or private label if you want us to make with your brand name. We have minimum order quantity of 40 pairs of shoes to qualify for a wholesale partner/private label. Wholesale discount is 60% off the retail price per item. We also offer white/Private label if you wish to create or launch your own brand. We can help you. Contact us to learn more.

Depending on the product and availability, purchases may be made either directly through our website Tuccidilusso.com or through the assistance of our sales team. You can contact us at (866) 335-8776 or via email at info@tuccidilusso.com. Voicemails and emails will be responded to within 1-2 business days. Please note we are available Monday-Friday from 8AM-10PM(EST) and Saturday 9AM-10PM(EST), excluding holidays.

Our Made to Order collection are handcrafted specifically for each individual customer and provides a wide range of options enabling the customer to customize the shoe colors & style. Each pair will be made upon receipt of order and shipped in approximately 15 working days fastest turn around. With our Made to Order and custom collection, Exchanges can be made or we can issue store credit towards another pair of your choice otherwise its final sale. This means that if your order is put into production or already in production, it cannot be cancelled or modified. You can modify your order at anytime if it hasn't gone into production yet. TucciDilusso only issues refund on eligible returns that meets our return policy. The easiest way is to e-mail it to us along with a brief description of your case. If you wish to exchange, modify or return your shoes for store credit, please contact us

Creating a Tucci Di Lusso account allows you to: (a) store multiple shipping and billing addresses to expedite your checkout; (b) save the contents of your shopping bag for later; (c) easily access your current order details and history; (d) save credit card information to expedite checkout; (e) manage your saved items; (f) discover recommended items.

TucciPolo accepts the following forms of payment for online purchases: (a) Visa (b) Mastercard (c) American express (d) JCB (e) Discover (f) ApplePay (g) Gpay (i) FacebookPay (j) Shop Pay When placing an order, your billing address must match the information on your payment method statement. If your payment is declined, please contact your bank or financial institution for assistance.

Yes, we guarantee 100% the authenticity of all products purchased on Tuccidilusso.com. Authentic Tucci Di Lusso products are exclusively sold on our website www.tuccidilusso.com Tucci Di Lusso products are crafted with the highest quality Italian calf skin leather and materials, design and workmanship. “Made in EU” by the finest artisans with long renowned history of footwear craftsmanship. We stand behind the quality of all our products and guarantees their durability and comfort

Each product page will include a size guide with general recommendations to help determine your best fit. If you need additional assistance please contact us at info@tuccidilusso.com

All Tucci Di Lusso shoes are made to order. Each order is put into production once we receive your order and takes approximately 15-21 days fastest turn around to make and ship directly to you. Upon completion of your order, we will ship it out to you from our location in Houston Texas United States.

NO you can not. This is the only official online store of Tucci Di Lusso Inc. where you can buy Tucci Di Lusso shoes and other Tucci Di Lusso products. Please do not make any mistake of buying any shoes from any website claiming to be Tucci Di Lusso at cheap or discount price or having pictures of Tucci Di Lusso shoes. We do not endorse such or authorize any such sites to sell our products or put our product pictures on their site. Such sites are illegal and fake and Tucci Di Lusso Inc. cannot be held responsible for your mistake. Always check the website address and make sure its WWW.TUCCIDILUSSO.COM

NO you can not order or buy from them. Illegal websites take pictures of reputable brands and put on their website to trick their innocent site visitors into believing they are affiliated with the Brand (Tucci Di Lusso) only to take their money and ran away or make counterfeit cheap quality products for the person. Please report or file compliant against such sites. This is the only official online store of Tucci Di Lusso Inc. where you can buy Tucci Di Lusso shoes and other products. Please do not make any mistake of buying any shoes from any website claiming to be Tucci Di Lusso at cheap or discount price or having pictures of Tucci Di Lusso shoes. We do not endorse such or authorize any such sites to sell our products or put our product pictures on their site. Such sites are illegal and fake and Tucci Di Lusso Inc. cannot be held responsible for your mistake or loss of your money. Always check the website address and make sure its WWW.TUCCIDILUSSO.COM

Yes we offer installment payment plans. In partnership with AFFIRM, a financial service company, we provide our esteem customers the opportunity to buy any of their desired Tucci Di Lusso shoes and products and pay overtime within 3-36 months or in 4 installment plan with no hidden fees attached. Therefore you can buy now and pay in 4 installments or pay overtime between 3-36 months.

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